Designing Better Services (Record no. 79492)
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000 -LEADER | |
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fixed length control field | 03885nam a22005895i 4500 |
001 - CONTROL NUMBER | |
control field | 978-3-319-63179-0 |
005 - DATE AND TIME OF LATEST TRANSACTION | |
control field | 20220801221259.0 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
fixed length control field | 170927s2018 sz | s |||| 0|eng d |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
ISBN | 9783319631790 |
-- | 978-3-319-63179-0 |
082 04 - CLASSIFICATION NUMBER | |
Call Number | 658.5 |
100 1# - AUTHOR NAME | |
Author | Foglieni, Francesca. |
245 10 - TITLE STATEMENT | |
Title | Designing Better Services |
Sub Title | A Strategic Approach from Design to Evaluation / |
250 ## - EDITION STATEMENT | |
Edition statement | 1st ed. 2018. |
300 ## - PHYSICAL DESCRIPTION | |
Number of Pages | VIII, 115 p. 11 illus. |
490 1# - SERIES STATEMENT | |
Series statement | PoliMI SpringerBriefs, |
520 ## - SUMMARY, ETC. | |
Summary, etc | This book provides accessible, comprehensive guidance on service design and enables practitioners approaching the discipline for the first time to develop the strategic mindset needed to exploit its innovation potential. The opening chapters trace the origins of service design and examine its links with service innovation, as well as its strategic role in service organizations. It then offers step-by-step guidance on tackling a service design project, explaining the main design elements and indications of various useful design tools. It also introduces the topic of evaluation as a support practice in designing or redesigning better services, and providing evidence concerning the value of service design interventions. The third chapter explores how evaluation is currently approached in service design practice through the analysis of a number of case studies. Based on these experiences it extensively discusses evaluation, with a particular focus on service evaluation, and explains its importance in supporting service design and fostering innovation throughout the service design process. Further it describes pragmatic directions for setting up and conducting a service evaluation strategy. The concluding chapter uses an interpretive model to summarize the role evaluation could have in service design practice and focuses on interdisciplinary competences that need to be acquired by service designers in order to address the evolution of the discipline. The novel approach adopted in the book fosters the growing interest in design-driven service innovation and assists in realizing its full potential in both the private and the public sector. |
700 1# - AUTHOR 2 | |
Author 2 | Villari, Beatrice. |
700 1# - AUTHOR 2 | |
Author 2 | Maffei, Stefano. |
856 40 - ELECTRONIC LOCATION AND ACCESS | |
Uniform Resource Identifier | https://doi.org/10.1007/978-3-319-63179-0 |
942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
Koha item type | eBooks |
264 #1 - | |
-- | Cham : |
-- | Springer International Publishing : |
-- | Imprint: Springer, |
-- | 2018. |
336 ## - | |
-- | text |
-- | txt |
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-- | computer |
-- | c |
-- | rdamedia |
338 ## - | |
-- | online resource |
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347 ## - | |
-- | text file |
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-- | rda |
650 #0 - SUBJECT ADDED ENTRY--SUBJECT 1 | |
-- | Industrial Management. |
650 #0 - SUBJECT ADDED ENTRY--SUBJECT 1 | |
-- | Technological innovations. |
650 #0 - SUBJECT ADDED ENTRY--SUBJECT 1 | |
-- | Service industries. |
650 #0 - SUBJECT ADDED ENTRY--SUBJECT 1 | |
-- | Human-machine systems. |
650 14 - SUBJECT ADDED ENTRY--SUBJECT 1 | |
-- | Industrial Management. |
650 24 - SUBJECT ADDED ENTRY--SUBJECT 1 | |
-- | Innovation and Technology Management. |
650 24 - SUBJECT ADDED ENTRY--SUBJECT 1 | |
-- | Services. |
650 24 - SUBJECT ADDED ENTRY--SUBJECT 1 | |
-- | Interaction Design. |
830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE | |
-- | 2282-2585 |
912 ## - | |
-- | ZDB-2-ENG |
912 ## - | |
-- | ZDB-2-SXE |
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