Composing and Orchestrating the Smart Artifacts: Technological and Organizational Challenges -- DDGS affordances for value creation -- The role of IT in organizational networks, individual networks and in bridging these two Levels -- Corporate Customer ship: The Core Components Of The Relationship Between Firm And Customer -- EmergenSYS: mobile technologies as support for emergency Management -- The Economic and Legal Perspectives of Cloud Computing in Italian Public Administration and a Roadmap to the Adoption of g-Cloud in Italy -- Virtual Organization in the Cloud: the case of a Web Self-Service Portal -- An Overview of Approaches for the Migration of Applications to the Cloud -- Digital information asset evaluation: characteristics and dimensions -- Key Capabilities of CIOs and IT Managers for Strategic Competitive Advantage: a Qualitative Field Research -- The development of the DDG-capability: An evaluation of its impact on firm financial Performance -- Ideas Sharing Through ICT in Innovation Processes: a Design Theory for Open Innovation Platforms -- Delivering Knowledge to the Mobile Enterprise: Implementation Solutions for a Mobile Business Intelligence -- Software Agents for Collaborating Smart Solar-powered Micro-grids -- Auto My De: a detector for pupil dilation in cognitive load measurement -- Providing a Method for Supporting the Decision Making about a Meaningful XBRL Implementation According to the Specific Situation of an Organization -- A Knowledge Management strategy to identify an expert in Enterprise -- User Evaluation Support through Development Environment for Agile Software Teams -- Each to His Own: Distinguishing Activities, Roles and Artifacts in EUD Practices -- Understanding User Visiting Behavior and Web Design: Applying Simultaneous Choice Model to Content Arrangement -- Socio-Technical Toolbox for business analysis in practice -- Guidelines for User Driven Service and E-Service Innovations -- Engaging  new users into design activities: the TERENCE experience with children -- Sustainable Development of Tourism Services in a Living Lab Context.

This book offers a multidisciplinary strategy for finding new and more effective human-computer interaction approaches, in particular from a socio-technical perspective, that facilitate the exploration and exploitation of benefits that information technologies (IT) offer organizations. Though the relationship between IT and organizations is certainly very strong, it is also one of the greatest obstacles to securing benefits from their interaction. The participation of organizational users in the planning and design stages of IT interfaces is the main area of human-computer interaction, where a wealth of contributions are positively enriching both the academic and management discussions. Thus, a new approach for managing this relationship is needed, one in which the different stakeholders are suitably taken into account. Moreover, the outstanding success of the 2.0 phenomenon offers an example of a relevant platform where human-computer interaction has been widely developed and exploited. Consequently, this will influence - and already is influencing - the way IT and users interact with each other. The book is based on a selection of the best papers - original, double blind peer-reviewed contributions - from the annual conference of the Italian chapter of the AIS, held in Milan, Italy in December 2013.