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Exploring Services Science [electronic resource] : 5th International Conference, IESS 2014, Geneva, Switzerland, February 5-7, 2014. Proceedings / edited by Mehdi Snene, Michel Leonard.

Contributor(s): Snene, Mehdi [editor.] | Leonard, Michel [editor.] | SpringerLink (Online service).
Material type: materialTypeLabelBookSeries: Lecture Notes in Business Information Processing: 169Publisher: Cham : Springer International Publishing : Imprint: Springer, 2014Description: X, 139 p. 35 illus. online resource.Content type: text Media type: computer Carrier type: online resourceISBN: 9783319048109.Subject(s): Business | Information technology | Business -- Data processing | Software engineering | Application software | Business and Management | IT in Business | Information Systems Applications (incl. Internet) | Software Engineering | Computer Appl. in Administrative Data ProcessingAdditional physical formats: Printed edition:: No titleDDC classification: 650 | 658.05 Online resources: Click here to access online
Contents:
Some Aspects Concerning a Generic Service Process Model Building -- Building an Extended Ontological Perspective on Service Science -- How Open Data Are Turned into Services? -- A Classification Framework of Value Co-creation in Electronic and Mobile Services -- Transition and Delivery Challenges of Retained Organizations in IT Outsourcing -- Servitization - Its Raise through Information and Communication Technologies -- Introducing Service-oriented Organizational Structure for Capability Sourcing -- Why Is Aligning Economic- and IT Services So Difficult? -- Towards the Consideration of Performance Risks for the Design of Service Offers -- Developing Municipal e-Government in Italy: The City of Alfa Case.
In: Springer eBooksSummary: Service science constitutes an interdisciplinary approach to systematic innovation in service systems, integrating managerial, social, legal, and engineering aspects to address the theoretical and practical challenges of the service industry and its economy. This book contains the refereed proceedings of the 5th International Conference on Exploring Service Science (IESS), held in Geneva, Switzerland, in February 2014. The ten full papers accepted for IESS were selected from 31 submissions and presented ideas and results related to innovation, service management, service engineering, and service discovery.
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Some Aspects Concerning a Generic Service Process Model Building -- Building an Extended Ontological Perspective on Service Science -- How Open Data Are Turned into Services? -- A Classification Framework of Value Co-creation in Electronic and Mobile Services -- Transition and Delivery Challenges of Retained Organizations in IT Outsourcing -- Servitization - Its Raise through Information and Communication Technologies -- Introducing Service-oriented Organizational Structure for Capability Sourcing -- Why Is Aligning Economic- and IT Services So Difficult? -- Towards the Consideration of Performance Risks for the Design of Service Offers -- Developing Municipal e-Government in Italy: The City of Alfa Case.

Service science constitutes an interdisciplinary approach to systematic innovation in service systems, integrating managerial, social, legal, and engineering aspects to address the theoretical and practical challenges of the service industry and its economy. This book contains the refereed proceedings of the 5th International Conference on Exploring Service Science (IESS), held in Geneva, Switzerland, in February 2014. The ten full papers accepted for IESS were selected from 31 submissions and presented ideas and results related to innovation, service management, service engineering, and service discovery.

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