Revised edition of: Improving product reliability : strategies and implementation / Mark A. Levin and Ted T. Kalal. c2003.

Includes bibliographical references and index.

"This book, which is logically broken into five sections, describes the reliability process in detail and provides useful tools, forms and spreadsheets for implementing the process. The first section discusses why product reliability will be a requirement for survival in the 21st century. Over the past few decades, most manufacturers have mastered the skills needed to produce quality products; however, the same cannot be said about product reliability. This section focuses on the necessity for companies to have effective reliability programs in order to compete in the 21st century. In the second section of the book, the mystery surrounding reliability is unraveled. The reliability process is presented, reliability concepts are discussed and the "reliability toolbox" is explained. This section closes with a discussion on why companies fail after attempting to implement a reliability program. In the third section of the book three steps in successfully implementing a reliability program are discussed. The three steps are: establishing a reliability lab, hiring the right people and implementing the reliability process. The book addresses how the size of a company can impact on implementation decisions and a decision matrix is presented for small, medium and large companies. In section four, the book presents in detail the reliability process along with the tools and techniques needed for implementation. The material is presented in a way that is easy to understand and the process is readily transferable to any organization. The fifth section adds all new content on DfR guidelines"-- Provided by publisher.

Cover; Title Page; Copyright; Contents; About the Authors; List of Figures; List of Tables; Series Editor's Foreword; Series Foreword Second Edition; Series Foreword First Edition; Foreword First Edition; Preface Second Edition; Preface First Edition; Acknowledgments; Glossary; Part I Reliability and Software Quality -- It's a Matter of Survival; Chapter 1 The Need for a New Paradigm for Hardware Reliability and Software Quality; 1.1 Rapidly Shifting Challenges for Hardware Reliability and Software Quality; 1.2 Gaining Competitive Advantage

1.3 Competing in the Next Decade -- Winners Will Compete on Reliability1.4 Concurrent Engineering; 1.5 Reducing the Number of Engineering Change Orders at Product Release; 1.6 Time-to-Market Advantage; 1.7 Accelerating Product Development; 1.8 Identifying and Managing Risks; 1.9 ICM, a Process to Mitigate Risk; 1.10 Software Quality Overview; References; Further Reading; Chapter 2 Barriers to Implementing Hardware Reliability and Software Quality; 2.1 Lack of Understanding; 2.2 Internal Barriers; 2.3 Implementing Change and Change Agents; 2.4 Building Credibility

2.5 Perceived External Barriers2.6 Time to Gain Acceptance; 2.7 External Barrier; 2.8 Barriers to Software Process Improvement; Chapter 3 Understanding Why Products Fail; 3.1 Why Things Fail; 3.2 Parts Have Improved, Everyone Can Build Quality Products; 3.3 Hardware Reliability and Software Quality -- The New Paradigm; 3.4 Reliability vs. Quality Escapes; 3.5 Why Software Quality Improvement Programs Are Unsuccessful; Further Reading; Chapter 4 Alternative Approaches to Implementing Reliability; 4.1 Hiring Consultants for HALT Testing; 4.2 Outsourcing Reliability Testing

4.3 Using Consultants to Develop and Implement a Reliability Program4.4 Hiring Reliability Engineers; Part II Unraveling the Mystery; Chapter 5 The Product Life Cycle; 5.1 Six Phases of the Product Life Cycle; 5.2 Risk Mitigation; 5.2.1 Investigate the Risk; 5.2.2 Communicate the Risk; 5.2.3 Mitigate the Risk; 5.3 The ICM Process for a Small Company; 5.4 Design Guidelines; 5.5 Warranty; Further Reading; Reliability Process; DFM; Chapter 6 Reliability Concepts; 6.1 The Bathtub Curve; 6.2 Mean Time between Failure; 6.2.1 Mean Time between Repair; 6.2.2 Mean Time between Maintenance (MTBM)

6.2.3 Mean Time between Incidents (MTBI)6.2.4 Mean Time to Failure (MTTF); 6.2.5 Mean Time to Repair (MTTR); 6.2.6 Mean Time to Restore System (MTTRS); 6.3 Warranty Costs; 6.4 Availability; 6.4.1 On-site Manufacturer Service Personnel; 6.4.2 Trained Customer Service Personnel; 6.4.3 Manufacturer Training for Customer Service Personnel; 6.4.4 Easy-to-Use Service Manuals; 6.4.5 Rapid Diagnosis Capability; 6.4.6 Repair and Spare Parts Availability; 6.4.7 Rapid Response to Customer Requests for Service; 6.4.8 Failure Data Tracking; 6.5 Reliability Growth; 6.6 Reliability Demonstration Testing

Online resource; title from digital title page (viewed on July 01, 2019).