Serviceology for Services [electronic resource] : 5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017, Proceedings / edited by Yoshinori Hara, Dimitris Karagiannis.
Contributor(s): Hara, Yoshinori [editor.]
| Karagiannis, Dimitris [editor.] | SpringerLink (Online service).
Material type: 
BookSeries: Programming and Software Engineering: 10371Publisher: Cham : Springer International Publishing : Imprint: Springer, 2017Edition: 1st ed. 2017.Description: XV, 237 p. 87 illus. online resource.Content type: text Media type: computer Carrier type: online resourceISBN: 9783319612409.Subject(s): Software engineering | Application software | Electronic data processing -- Management | Business information services | Computer networks | Information storage and retrieval systems | Software Engineering | Computer and Information Systems Applications | IT Operations | IT in Business | Computer Communication Networks | Information Storage and RetrievalAdditional physical formats: Printed edition:: No title; Printed edition:: No titleDDC classification: 005.1 Online resources: Click here to access online Human-centered service -- Customer satisfaction -- Service innovation and marketing -- Service design.
This book constitutes the refereed proceedings of the 5th International Conference on Serviceology for Services, held in Vienna, Austria, in July 2017. The 21 full papers and one tutorial paper presented in this volume were carefully reviewed and selected from 75 submissions. The papers are organized around the following topics: human-centered service; customer satisfaction; service innovation and marketing; service design.
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