ADDY, R. <br/><br/>
EFFECTIVE IT SERVICE MANAGEMENT:TO ITIL AND BEYOND 

 - NEW YORK  Springer  2007 
 - xl+341p.,24x16cms 
<br/><br/><label>ISBN: </label>3540731979 
<br/><br/><label>Dewey Class. No.: </label>621.38195 A229