KERBER,R.L. <br/><br/>
STRATEGIC PRODUCT CREATION ; DELIVER CUSTOMER SATISFACTION FROM EVERY LEVEL OF Y 

 - NEW YORK  Tata McGraw-Hill  2007 
 - vii+315p.,23X15Cms. 
<br/><br/><label>ISBN: </label>0070659193 
<br/><br/><label>Dewey Class. No.: </label>658.42 K39