Gallagher, Richard S. <br/><br/>
Effective Software Customer Support 

 - New York  International Thomson Computer Press  1995 
 - p.320 
<br/><br/><label>ISBN: </label>1850322090 
<br/><br/><label>Subjects--Topical Terms: </label> Software Support  Error Tracking  Management Support 
<br/><br/><label>Dewey Class. No.: </label>621.3819645 G162E