ZEITHAML, V.A. & OTHERS <br/><br/>
SERVICES MARKETING - 

 - 5th 
 - NEW DELHI  Tata McGraw-Hill  2011 
 - xxvii+763p., 23x18Cm 
<br/><br/><label>ISBN: </label>978-0-07--70099 
<br/><br/><label>Dewey Class. No.: </label>658.8 Z65