Using new digital technologies to innovate business processes and create customer value - An interview with Prof Stijn Viaene -- A government institution's BPM tale - An interview with Bert Schelfaut of VDAB -- Business process improvement: questioning the status quo - An interview with Michael zur Muehlen -- Process excellence for sustainable business growth - An interview with Joost Claerbout of Barco -- Value-oriented process modelling - An interview with Jan vom Brocke -- Integrating business intelligence into your business processes - An interview with �Oyk�u Işik -- Adopting the outside-in view: customer-oriented BPM - An interview with Henri Buenen and Nele Aendekerk (EDF-Luminus) -- BPM meets social software - An interview with Hajo Reijers -- BPM in a developing BRIC country - spotlight on Brazil - An interview with Professors Marcos Paulo Valadares de Oliveira and Marcelo Bronzo Ladeira -- A cultural fit for BPM - An interview with Alec Sharp -- Focusing on BPM's human factor - An interview with Els Van Keymeulen of Schoenen Torfs -- Mitigate, reduce or prevent: managing risks in business processes - An interview with Kevin McCormack -- The next wave in process thinking - An interview with Hendrik Vanmaele -- Ambidextrous BPM - making BPM exciting again - An interview with Prof Michael Rosemann.

This book presents a series of twelve short interviews with inspiring practitioners and academics sharing insights in the world of process and transformation. The interviews tackle issues and questions about the future of Business Process Management (BPM), the impact of emerging technologies and customer centricity. It focusses the pitfalls in BPM implementations as well as cultural aspects and many more specific views. With the insights and experiences of leading experts the book provides a basis for the reader to achieve the next level of business process excellence, a discipline that holds potential for both practice and research.