| 000 | 00357nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 190711s9999 xx 000 0 und d | ||
| 020 | _a3540731979 | ||
| 082 | _a621.38195 A229 | ||
| 100 | _aADDY, R. | ||
| 245 | 0 | _aEFFECTIVE IT SERVICE MANAGEMENT:TO ITIL AND BEYOND | |
| 260 |
_aNEW YORK _bSpringer _c2007 |
||
| 300 | _axl+341p.,24x16cms | ||
| 942 |
_cBK _2DDC |
||
| 999 |
_c33813 _d33813 |
||