000			00419nam a2200145Ia 4500
008			190711s9999 xx 000 0 und d
020			_a0070702527
082			_a658.403 G795
100			_aGREENBERG, P.
245		0	_aCRM AT THE SPEED OF LIGHT: SOCIAL CRM STRATEGIES, TOOLS, AND TECHNIQUES FOR ENGA
250			_a4
260			_aNEW DELHI _bTata McGraw-Hill _c2010
300			_axxvi+662p.,23x15Cms
942			_cBK _2DDC
999			_c40738 _d40738