| 000 | 03185nam a22005175i 4500 | ||
|---|---|---|---|
| 001 | 978-1-4471-6590-3 | ||
| 003 | DE-He213 | ||
| 005 | 20200420220224.0 | ||
| 007 | cr nn 008mamaa | ||
| 008 | 150408s2015 xxk| s |||| 0|eng d | ||
| 020 |
_a9781447165903 _9978-1-4471-6590-3 |
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| 024 | 7 |
_a10.1007/978-1-4471-6590-3 _2doi |
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| 050 | 4 | _aTA177.4-185 | |
| 072 | 7 |
_aTBC _2bicssc |
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| 072 | 7 |
_aKJMV _2bicssc |
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| 072 | 7 |
_aTEC000000 _2bisacsh |
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| 082 | 0 | 4 |
_a658.5 _223 |
| 245 | 1 | 4 |
_aThe Handbook of Service Innovation _h[electronic resource] / _cedited by Renu Agarwal, Willem Selen, G�oran Roos, Roy Green. |
| 264 | 1 |
_aLondon : _bSpringer London : _bImprint: Springer, _c2015. |
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| 300 |
_aXL, 842 p. 109 illus. _bonline resource. |
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| 336 |
_atext _btxt _2rdacontent |
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| 337 |
_acomputer _bc _2rdamedia |
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| 338 |
_aonline resource _bcr _2rdacarrier |
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| 347 |
_atext file _bPDF _2rda |
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| 520 | _aBringing together some of the world's leading thinkers, academics and professionals to provide practitioners, students and academicians with comprehensive insights into implementing effective service innovation. This book presents service innovation holistically and systemically across various service areas, including health, education, tourism, hospitality, telecommunications, and retail. It addresses contemporary issues through conceptual and applied contributions across industry, academia, and government, providing insights for improved practice and policy making. Featuring cutting-edge research contributions, practical examples, implementations and a select number of case studies across several growth service industries, this book also includes examples of failed service innovation attempts in order to demonstrate a balanced view of the topic and to make clear the pitfalls to be avoided. Culminating in a suggested step-by-step guide to enable service organization's managers to understand and implement the concepts of service innovation and manage its evolutionary processes effectively, this book will prove a valuable resource to a wide reaching audience including researchers, practitioners, managers, and students who aspire to create a deeper scientific foundation for service design and engineering, service experience and marketing, and service management and innovation. Includes endorsements from professionals in the field of service innovation. | ||
| 650 | 0 | _aEngineering. | |
| 650 | 0 | _aProduction management. | |
| 650 | 0 | _aEngineering economics. | |
| 650 | 0 | _aEngineering economy. | |
| 650 | 0 | _aIndustrial organization. | |
| 650 | 1 | 4 | _aEngineering. |
| 650 | 2 | 4 | _aEngineering Economics, Organization, Logistics, Marketing. |
| 650 | 2 | 4 | _aOperations Management. |
| 650 | 2 | 4 | _aIndustrial Organization. |
| 700 | 1 |
_aAgarwal, Renu. _eeditor. |
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| 700 | 1 |
_aSelen, Willem. _eeditor. |
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| 700 | 1 |
_aRoos, G�oran. _eeditor. |
|
| 700 | 1 |
_aGreen, Roy. _eeditor. |
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| 710 | 2 | _aSpringerLink (Online service) | |
| 773 | 0 | _tSpringer eBooks | |
| 776 | 0 | 8 |
_iPrinted edition: _z9781447165897 |
| 856 | 4 | 0 | _uhttp://dx.doi.org/10.1007/978-1-4471-6590-3 |
| 912 | _aZDB-2-ENG | ||
| 942 | _cEBK | ||
| 999 |
_c52079 _d52079 |
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