| 000 | 04689nam a22005055i 4500 | ||
|---|---|---|---|
| 001 | 978-3-031-02209-8 | ||
| 003 | DE-He213 | ||
| 005 | 20240730163837.0 | ||
| 007 | cr nn 008mamaa | ||
| 008 | 220601s2015 sz | s |||| 0|eng d | ||
| 020 |
_a9783031022098 _9978-3-031-02209-8 |
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| 024 | 7 |
_a10.1007/978-3-031-02209-8 _2doi |
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| 050 | 4 | _aQA76.9.U83 | |
| 050 | 4 | _aQA76.9.H85 | |
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_aUYZ _2bicssc |
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_aUYZ _2thema |
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| 082 | 0 | 4 |
_a005.437 _223 |
| 082 | 0 | 4 |
_a004.019 _223 |
| 100 | 1 |
_aBlomberg, Jeanette. _eauthor. _4aut _4http://id.loc.gov/vocabulary/relators/aut _980784 |
|
| 245 | 1 | 3 |
_aAn Anthropology of Services _h[electronic resource] : _bToward a Practice Approach to Designing Services / _cby Jeanette Blomberg, Chuck Darrah. |
| 250 | _a1st ed. 2015. | ||
| 264 | 1 |
_aCham : _bSpringer International Publishing : _bImprint: Springer, _c2015. |
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| 300 |
_aXVII, 97 p. _bonline resource. |
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| 336 |
_atext _btxt _2rdacontent |
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| 337 |
_acomputer _bc _2rdamedia |
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| 338 |
_aonline resource _bcr _2rdacarrier |
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| 347 |
_atext file _bPDF _2rda |
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| 490 | 1 |
_aSynthesis Lectures on Human-Centered Informatics, _x1946-7699 |
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| 505 | 0 | _aPreface -- Acknowledgments -- Getting Started -- From Services to Service Worlds -- The Human Condition -- Service Concepts -- Design and its Limits -- Service Design -- An anthropology of Services -- References -- Author Biographies. | |
| 520 | _aThis book explores the possibility for an anthropology of services and outlines a practice approach to designing services. The reader is taken on a journey that Blomberg and Darrah have been on for the better part of a decade from their respective positions helping to establish a services research group within a large global enterprise and an applied anthropology master's program at a Silicon Valley university. They delve into the world of services to understand both how services are being conceptualized today and the possible benefits that might result from taking an anthropological view on services and their design. The authors argue that the anthropological gaze can be useful precisely because it combines attention to details of everyday life with consideration of the larger milieu in which those details make sense. Furthermore, it asks us to reflect upon and assess our own perspectives on that which we hope to understand and change. Central to their exploration is the question of how to conceptualize and engage with the world of services given their heterogeneity, the increasing global importance of the service economy, and the possibilities introduced for an engaged scholarship on service design. While discourse on services and service design can imply something distinctively new, the authors point to parallels with what is known about how humans have engaged with each other and the material world over millennia. Establishing the ubiquity of services as a starting point, the authors go on to consider the limits of design when the boundaries and connections between what can be designed and what can only be performed are complex and deeply mediated. In this regard the authors outline a practice approach to designing that acknowledges that designing involves participating in a social context, that design and use occur in concert, that people populate a world that has been largely built by and with others, and that formal models of services are impoverished representations of human performance. An Anthropology of Services draws attention to the conceptual and methodological messiness of service worlds while providing the reader with strategies for intervening in these worlds for human betterment as complex and challenging as that may be. Table of Contents: Preface / Acknowledgments / Getting Started / From Services to Service Worlds / The Human Condition / Service Concepts / Design and its Limits / Service Design / An anthropology of Services / References / Author Biographies. | ||
| 650 | 0 |
_aUser interfaces (Computer systems). _911681 |
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| 650 | 0 |
_aHuman-computer interaction. _96196 |
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| 650 | 1 | 4 |
_aUser Interfaces and Human Computer Interaction. _931632 |
| 700 | 1 |
_aDarrah, Chuck. _eauthor. _4aut _4http://id.loc.gov/vocabulary/relators/aut _980785 |
|
| 710 | 2 |
_aSpringerLink (Online service) _980786 |
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| 773 | 0 | _tSpringer Nature eBook | |
| 776 | 0 | 8 |
_iPrinted edition: _z9783031010811 |
| 776 | 0 | 8 |
_iPrinted edition: _z9783031033377 |
| 830 | 0 |
_aSynthesis Lectures on Human-Centered Informatics, _x1946-7699 _980787 |
|
| 856 | 4 | 0 | _uhttps://doi.org/10.1007/978-3-031-02209-8 |
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| 942 | _cEBK | ||
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