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245 1 0 _aChatbot Research and Design
_h[electronic resource] :
_b4th International Workshop, CONVERSATIONS 2020, Virtual Event, November 23-24, 2020, Revised Selected Papers /
_cedited by Asbjørn Følstad, Theo Araujo, Symeon Papadopoulos, Effie L.-C. Law, Ewa Luger, Morten Goodwin, Petter Bae Brandtzaeg.
250 _a1st ed. 2021.
264 1 _aCham :
_bSpringer International Publishing :
_bImprint: Springer,
_c2021.
300 _aXII, 219 p. 34 illus., 18 illus. in color.
_bonline resource.
336 _atext
_btxt
_2rdacontent
337 _acomputer
_bc
_2rdamedia
338 _aonline resource
_bcr
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347 _atext file
_bPDF
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490 1 _aInformation Systems and Applications, incl. Internet/Web, and HCI,
_x2946-1642 ;
_v12604
505 0 _aChatbot UX and User Perceptions -- Should a Chatbot Disclose Itself? Implications for an Online Conversational Retailer -- Too Informal? How a Chatbot's Communication Style Affects Brand Attitude and Quality of Interaction -- User Perception of Text-Based Chatbot Personality -- The Ontological Classification of Conversational Agents. An Adaptation of Piaget's Equilibration Theory -- Show, Don't Tell. Reflections on the Design of Multi-modal Conversational Interfaces -- Social and Relational Chatbots -- Questions to Loving a Chatbot: Are People Willing to Self-Disclose to a Chatbot -- "I'm Here for You": Can Social Chatbots Truly Support Their Users? A Literature Review -- Grätzelbot: Social Companion Technology for Community Building among University Freshmen -- Chatbot Applications -- Heuristic Evaluation of COVID-19 Chatbots -- Go to Chapter X to Explore Interactive Narrative on Smart Assistants -- Conversational Agents to Promote Children's Verbal Communication Skills -- Chatbots for CustomerService -- More than FAQ! Chatbot Taxonomy for Business-to-Business Customer Services -- Customer Service Chatbots: A Qualitative Interview Study into the Communication Journey of Customers -- Understanding the User Experience of Customer Service Chatbots: What Can We Learn from Customer Satisfaction Surveys.
520 _aThis book constitutes the proceedings of the 4th International Workshop on Chatbot Research and Design, CONVERSATIONS 2020, which was held during November 23-24, 2020, hosted by the University of Amsterdam. The conference was planned to take place in Amsterdam, The Netherlands, but changed to an online format due to the COVID-19 pandemic. The 14 papers included in this volume were carefully reviewed and selected from a total of 36 submissions. The papers in the proceedings are structured in four topical groups: Chatbot UX and user perceptions, social and relational chatbots, chatbot applications, and chatbots for customer service. The papers provide new knowledge through empirical, theoretical, or design contributions.
650 0 _aNatural language processing (Computer science).
_94741
650 0 _aComputer engineering.
_910164
650 0 _aComputer networks .
_931572
650 0 _aLogic programming.
_92730
650 0 _aComputer science.
_99832
650 1 4 _aNatural Language Processing (NLP).
_931587
650 2 4 _aComputer Engineering and Networks.
_9116639
650 2 4 _aLogic in AI.
_933012
650 2 4 _aTheory of Computation.
_9116640
700 1 _aFølstad, Asbjørn.
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700 1 _aAraujo, Theo.
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700 1 _aPapadopoulos, Symeon.
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700 1 _aLaw, Effie L.-C.
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700 1 _aLuger, Ewa.
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700 1 _aGoodwin, Morten.
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700 1 _aBrandtzaeg, Petter Bae.
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776 0 8 _iPrinted edition:
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776 0 8 _iPrinted edition:
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830 0 _aInformation Systems and Applications, incl. Internet/Web, and HCI,
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