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020 _a9783319612409
_9978-3-319-61240-9
024 7 _a10.1007/978-3-319-61240-9
_2doi
050 4 _aQA76.758
072 7 _aUMZ
_2bicssc
072 7 _aCOM051230
_2bisacsh
072 7 _aUMZ
_2thema
082 0 4 _a005.1
_223
245 1 0 _aServiceology for Services
_h[electronic resource] :
_b5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017, Proceedings /
_cedited by Yoshinori Hara, Dimitris Karagiannis.
250 _a1st ed. 2017.
264 1 _aCham :
_bSpringer International Publishing :
_bImprint: Springer,
_c2017.
300 _aXV, 237 p. 87 illus.
_bonline resource.
336 _atext
_btxt
_2rdacontent
337 _acomputer
_bc
_2rdamedia
338 _aonline resource
_bcr
_2rdacarrier
347 _atext file
_bPDF
_2rda
490 1 _aProgramming and Software Engineering,
_x2945-9168 ;
_v10371
505 0 _aHuman-centered service -- Customer satisfaction -- Service innovation and marketing -- Service design.
520 _aThis book constitutes the refereed proceedings of the 5th International Conference on Serviceology for Services, held in Vienna, Austria, in July 2017. The 21 full papers and one tutorial paper presented in this volume were carefully reviewed and selected from 75 submissions. The papers are organized around the following topics: human-centered service; customer satisfaction; service innovation and marketing; service design.
650 0 _aSoftware engineering.
_94138
650 0 _aApplication software.
_9130915
650 0 _aElectronic data processing
_xManagement.
_9130916
650 0 _aBusiness information services.
_928705
650 0 _aComputer networks .
_931572
650 0 _aInformation storage and retrieval systems.
_922213
650 1 4 _aSoftware Engineering.
_94138
650 2 4 _aComputer and Information Systems Applications.
_9130917
650 2 4 _aIT Operations.
_931703
650 2 4 _aIT in Business.
_933373
650 2 4 _aComputer Communication Networks.
_9130918
650 2 4 _aInformation Storage and Retrieval.
_923927
700 1 _aHara, Yoshinori.
_eeditor.
_4edt
_4http://id.loc.gov/vocabulary/relators/edt
_9130919
700 1 _aKaragiannis, Dimitris.
_eeditor.
_4edt
_4http://id.loc.gov/vocabulary/relators/edt
_9130920
710 2 _aSpringerLink (Online service)
_9130921
773 0 _tSpringer Nature eBook
776 0 8 _iPrinted edition:
_z9783319612393
776 0 8 _iPrinted edition:
_z9783319612416
830 0 _aProgramming and Software Engineering,
_x2945-9168 ;
_v10371
_9130922
856 4 0 _uhttps://doi.org/10.1007/978-3-319-61240-9
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