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Fundamentals of Service Systems [electronic resource] / edited by Jorge Cardoso, Hansj�org Fromm, Stefan Nickel, Gerhard Satzger, Rudi Studer, Christof Weinhardt.

Contributor(s): Cardoso, Jorge [editor.] | Fromm, Hansj�org [editor.] | Nickel, Stefan [editor.] | Satzger, Gerhard [editor.] | Studer, Rudi [editor.] | Weinhardt, Christof [editor.] | SpringerLink (Online service).
Material type: materialTypeLabelBookSeries: Service Science: Research and Innovations in the Service Economy: Publisher: Cham : Springer International Publishing : Imprint: Springer, 2015Edition: 1st ed. 2015.Description: XIX, 362 p. 138 illus., 118 illus. in color. online resource.Content type: text Media type: computer Carrier type: online resourceISBN: 9783319231952.Subject(s): Computer science | Management | Industrial management | Management information systems | Computer Science | Information Systems Applications (incl. Internet) | Management of Computing and Information Systems | Innovation/Technology ManagementAdditional physical formats: Printed edition:: No titleDDC classification: 005.7 Online resources: Click here to access online
Contents:
Foundations -- Electronic Services -- Service Innovation -- Service Design -- Service Semantics -- Service Analytics -- Service Optimization -- Service Co-Creation -- Service Markets -- Service Research.
In: Springer eBooksSummary: This textbook addresses the conceptual and practical aspects of the various phases of the lifecycle of service systems, ranging from service ideation, design, implementation, analysis, improvement and trading associated with service systems engineering. Written by leading experts in the field, this indispensable textbook will enable a new wave of future professionals to think in a service-focused way with the right balance of competencies in computer science, engineering, and management. Fundamentals of Service Systems is a centerpiece for a course syllabus on service systems. Each chapter includes a summary, a list of learning objectives, an opening case, and a review section with questions, a project description, a list of key terms, and a list of further reading bibliography. All these elements enable students to learn at a faster and more comfortable peace. For researchers, teachers, and students who want to learn about this new emerging science, Fundamentals of Service Systems provides an overview of the core disciplines underlying the study of service systems. It is aimed at students of information systems, information technology, and business and economics. It also targets business and IT practitioners, especially those who are looking for better ways of innovating, designing, modeling, analyzing, and optimizing service systems.
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Foundations -- Electronic Services -- Service Innovation -- Service Design -- Service Semantics -- Service Analytics -- Service Optimization -- Service Co-Creation -- Service Markets -- Service Research.

This textbook addresses the conceptual and practical aspects of the various phases of the lifecycle of service systems, ranging from service ideation, design, implementation, analysis, improvement and trading associated with service systems engineering. Written by leading experts in the field, this indispensable textbook will enable a new wave of future professionals to think in a service-focused way with the right balance of competencies in computer science, engineering, and management. Fundamentals of Service Systems is a centerpiece for a course syllabus on service systems. Each chapter includes a summary, a list of learning objectives, an opening case, and a review section with questions, a project description, a list of key terms, and a list of further reading bibliography. All these elements enable students to learn at a faster and more comfortable peace. For researchers, teachers, and students who want to learn about this new emerging science, Fundamentals of Service Systems provides an overview of the core disciplines underlying the study of service systems. It is aimed at students of information systems, information technology, and business and economics. It also targets business and IT practitioners, especially those who are looking for better ways of innovating, designing, modeling, analyzing, and optimizing service systems.

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